Employee Motivation

According to the Institute of Management and Leadership, Employee Motivation is the key to a successful business. Employee Motivation need not be done only in terms of bonuses although it does play as a good motivation tool among some employees. Ideally, it is said Employee Motivation can be carried out by providing employees with ‘Job Satisfaction’.

Understanding your work force and what makes them ‘tick’ is the key to understanding and implementing new strategies that eventually lead to employee motivation, which in turn provides the company with a more productive and happy work force.

Employee motivation also helps in maintaining a healthy work environment between workers, managers and superiors, thereby, to some extent making it easier to achieve company goals and objectives.

360 degree Performance Appraisal

The 360 degree Performance Appraisal feedback and sometimes simply called 360 feedback, is a performance appraisal system that gathers feedback on an individual from a number of sources; including colleagues, direct managers and even customers. The supporters of 360 degree appraisal claim that this gives managers and co- workers better information about skills and performance, as well as work relations, as compared to the traditional appraisal system that is based on line managers’ assessment.

The popularity and growth of the 360 degree performance appraisal is not shocking. When carried out correctly, 360 degree performance appraisals are inexpensive, constructive and they boost productivity.

360 Degree Performance Appraisal feedback helps every person in the organisation to understand their strengths and improve their weaknesses.

Customer Care

Creating Customer Service Excellence is part of a good business strategy. Customer care is at the heart of any good company. Not only does good customer care help in maintaining a loyal client base, but it also helps in bringing in new clients.

Today, with the business environment being volatile, it is important to maintain profitability and revenue, this can be achieved only by providing excellent Customer Care.

It is good customer care that will help turn your existing clients into your business ambassadors. The key here is to provide customer care in such a way, that you are able to turn ‘Satisfied Customers’ into ‘Enthusiast’ Customers. Customer Service is nothing but managing the perceptions of each and every client your business has.

Most businesses think that by promising clients and not delivering, will not affect their business, but in fact it does. ‘Good Customer Care’ rests on the rule: “Under Promise and Over Deliver”

Psychometric Testing

The traditional method of recruiting requires the process of placing an advert, screening CV’s, developing a short list, interviewing applicants, screening out applicants, checking references and then making an offer. However, many companies declare that this old-fashioned method does not work. Recruiters and Employers are now more likely than ever to use psychometric assessments during candidate selection and organisational development and promotional practices.

Psychometric testing gives an objective overview of a candidate’s character, strengths, weaknesses and working style.

Choosing to use psychometric testing in recruitment processes, will not only be saving on recruitment costs by selecting the right candidate in an objective manner that will lessen workload but also with the combination of other sources, the employer will be able to obtain information on past, present and most importantly potential future working behaviour.

The Society of Human Resource Management has roughly prepared an estimate marking that many companies use the method of psychometric testing for hiring new individuals in their company. It has also been pointed out that this number is increasing every year.

Individual Coaching

Individual coaching is usually considered to be something that is only available to a small number of individuals within an organisation and is typically associated with senior members of the business. With career paths becoming more unpredictable and fragmented all individuals within a business, stand to benefit from development which can offer them stability and help them to consider their own personal development and career path, regardless of the level they are currently at. In today’s fast moving and complex global world, individuals, teams and entire organisations can benefit from as little as one person being coached.

For organisations, individual coaching is a long-term investment in higher business performance. It is the most cost effective way of getter higher performance from key individuals. Individual Coaching is evidence of the company’s commitment to developing its people and contributes to a supportive organisational culture with high morale.

Emotional Intelligence

Emotional Intelligence, also called EI, is partly the ability to recognize and control your own emotions, and understand what these emotions are telling you. Emotional Intelligence – EI also means that you can recognize the emotional wants and needs of others and respond appropriately. Putting it simply, Emotional Intelligence – EI determines your self-awareness and your people skills.

Emotional Intelligence is necessary for building trust, creating a sense of identity and efficacy, solving problems with others, cooperating, and participating productively in a group.

Research shows that people with high Emotional Intelligence are often more satisfied with their work, have better work relationships, and experience higher productivity than people with lower Emotional Intelligence.

When Emotionally Intelligent people work together, they have the ability to sweep aside minor conflicts in order to focus on the team’s interests. They can deal well with more serious conflicts, and they can grow from any disagreements that may arise.

Myers-Briggs Type Indicator (MBTI)

Team members who seek to understand one another will likely improve their overall team effectiveness because their communication is better. One tool that can help teams understand their members is the Myers-Briggs Type Indicator, also known as the MBTI, or simply the Myers Briggs.

As a business leader looking to place employees in roles that match their strengths and to improve teams within the company, the MBTI assessment can be useful to improve the work environment. For example, MBTI can measure communication styles. Learning the differences among these styles helps organisations develop programmes and workplace rules that minimize conflict and improve communication among co-workers themselves and between workers and management.

The MBTI also helps to identify strengths, resources and potential weaknesses within a team. Moreover, MBTI helps in resolving, preventing and managing conflict and stressors because of the great understanding and awareness of other people’s preferences.

Neuro-Linguistic Programming – NLP

Neuro Linguistic Programming (NLP) takes you on a journey of self discovery. It allows you to generate your own learning and awareness from working through the processes taught. You will benefit from the acquisition of models of excellence in human behaviour. This will provide you with a true leading edge in understanding yourself and others in any context and help you both professionally and personally.

Neuro Linguistic Programming (NLP) has three key benefits:

• It improves communication
• It helps individuals to change their own thinking and responses, and also that of other people
• It helps to replicate excellence, either your own or that of others

One of the most useful areas of Neuro Linguistic Programming (NLP) covers ‘values’.

This can be defined as what is important, or what someone wants or looks for, whether that’s in a job, a partner or a car. The concept of values can be used in several areas, such as decision-making – which job to apply for or accept; selling – actuarial services, for instance; and influencing – colleagues, bosses and staff.

Play Attention

Google distraction in the workplace and you get 5,460,000 hits. There are pages explaining how to avoid them, the top ten tips, how to keep your focus through writing lists or turning off your phone. However, a fresh coffee, sudden awareness of another outstanding task, a colleague passing by your office can throw all the good intentions out the window. Throw in stimuli from the environment, both sound and sight, it is often impossible to maintain focus leading to unfulfilled tasks.

On first glance, it could be considered that Play Attention is only a game or only for children with certain needs. However, using powerful advancements of neurofeedback technology this program has the participant controlling the computer by the mind/attention alone. This strengthens the brain in order to improve the control of the individual of their own mind, enabling improved focus, attention and understanding oneself.

EMPLOYEE MOTIVATION

The success of any facet of your business is all ways linked to employee motivation. Employee motivation unfortunately is far from an exact science.  From productivity and profitability to recruiting and retention, hardworking employees always lead to triumph. Employee motivation can be as individual as employee that works for you. One can boil down employee motivation to one rudimentary ideal: finding out what employees want and finding a technique to give it to them . Employee motivation is tremendously complex.

Employee motivation or job motivation can be linked to reward and other elements that lead to a motivated work force.

Employee motivation is the “psychological powers that control the direction of a person’s behavior in an institute, a person’s level of determination and a person’s level of diligence”