Employee Motivation

According to the Institute of Management and Leadership, Employee Motivation is the key to a successful business. Employee Motivation need not be done only in terms of bonuses although it does play as a good motivation tool among some employees. Ideally, it is said Employee Motivation can be carried out by providing employees with ‘Job Satisfaction’.

Understanding your work force and what makes them ‘tick’ is the key to understanding and implementing new strategies that eventually lead to employee motivation, which in turn provides the company with a more productive and happy work force.

Employee motivation also helps in maintaining a healthy work environment between workers, managers and superiors, thereby, to some extent making it easier to achieve company goals and objectives.

360 degree Performance Appraisal

The 360 degree Performance Appraisal feedback and sometimes simply called 360 feedback, is a performance appraisal system that gathers feedback on an individual from a number of sources; including colleagues, direct managers and even customers. The supporters of 360 degree appraisal claim that this gives managers and co- workers better information about skills and performance, as well as work relations, as compared to the traditional appraisal system that is based on line managers’ assessment.

The popularity and growth of the 360 degree performance appraisal is not shocking. When carried out correctly, 360 degree performance appraisals are inexpensive, constructive and they boost productivity.

360 Degree Performance Appraisal feedback helps every person in the organisation to understand their strengths and improve their weaknesses.

Customer Care

Creating Customer Service Excellence is part of a good business strategy. Customer care is at the heart of any good company. Not only does good customer care help in maintaining a loyal client base, but it also helps in bringing in new clients.

Today, with the business environment being volatile, it is important to maintain profitability and revenue, this can be achieved only by providing excellent Customer Care.

It is good customer care that will help turn your existing clients into your business ambassadors. The key here is to provide customer care in such a way, that you are able to turn ‘Satisfied Customers’ into ‘Enthusiast’ Customers. Customer Service is nothing but managing the perceptions of each and every client your business has.

Most businesses think that by promising clients and not delivering, will not affect their business, but in fact it does. ‘Good Customer Care’ rests on the rule: “Under Promise and Over Deliver”