Customer Care

Get-things-done-productivity

Creating Customer Service Excellence is part of a good business strategy. Customer care is at the heart of any good company. Not only does good customer care help in maintaining a loyal client base, but it also helps in bringing in new clients.

Today, with the business environment being volatile, it is important to maintain profitability and revenue, this can be achieved only by providing excellent Customer Care.

It is good customer care that will help turn your existing clients into your business ambassadors. The key here is to provide customer care in such a way, that you are able to turn ‘Satisfied Customers’ into ‘Enthusiast’ Customers. Customer Service is nothing but managing the perceptions of each and every client your business has.

Most businesses think that by promising clients and not delivering, will not affect their business, but in fact it does. ‘Good Customer Care’ rests on the rule: “Under Promise and Over Deliver”

Individual Coaching

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Individual coaching is usually considered to be something that is only available to a small number of individuals within an organisation and is typically associated with senior members of the business. With career paths becoming more unpredictable and fragmented all individuals within a business, stand to benefit from development which can offer them stability and help them to consider their own personal development and career path, regardless of the level they are currently at. In today’s fast moving and complex global world, individuals, teams and entire organisations can benefit from as little as one person being coached.

For organisations, individual coaching is a long-term investment in higher business performance. It is the most cost effective way of getter higher performance from key individuals. Individual Coaching is evidence of the company’s commitment to developing its people and contributes to a supportive organisational culture with high morale.

Myers-Briggs Type Indicator (MBTI)

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Team members who seek to understand one another will likely improve their overall team effectiveness because their communication is better. One tool that can help teams understand their members is the Myers-Briggs Type Indicator, also known as the MBTI, or simply the Myers Briggs.

As a business leader looking to place employees in roles that match their strengths and to improve teams within the company, the MBTI assessment can be useful to improve the work environment. For example, MBTI can measure communication styles. Learning the differences among these styles helps organisations develop programmes and workplace rules that minimize conflict and improve communication among co-workers themselves and between workers and management.

The MBTI also helps to identify strengths, resources and potential weaknesses within a team. Moreover, MBTI helps in resolving, preventing and managing conflict and stressors because of the great understanding and awareness of other people’s preferences.

Play Attention

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Google distraction in the workplace and you get 5,460,000 hits. There are pages explaining how to avoid them, the top ten tips, how to keep your focus through writing lists or turning off your phone. However, a fresh coffee, sudden awareness of another outstanding task, a colleague passing by your office can throw all the good intentions out the window. Throw in stimuli from the environment, both sound and sight, it is often impossible to maintain focus leading to unfulfilled tasks.

On first glance, it could be considered that Play Attention is only a game or only for children with certain needs. However, using powerful advancements of neurofeedback technology this program has the participant controlling the computer by the mind/attention alone. This strengthens the brain in order to improve the control of the individual of their own mind, enabling improved focus, attention and understanding oneself.

Leadership Courses- ILM Level 3 Award in Leadership and Management Skills

फ़ोटो: Psychometric Assessments are the turf of study concerned with the theory and system of psychological measurement. One part of the field is concerned with the impartial measurement of skills and knowledge, abilities, attitudes, personality traits, and educational achievement. For example, psychometric assessments research has concerned itself with the creation and justification of assessment apparatuses such as questionnaires, tests, and personality tests. Another part of the arena is concerned with arithmetic research bearing on quantitative theory. Thus, psychometric assessments involve two major research tasks one being the construction of apparatuses and processes for measurement and the other  expansion and modification of theoretical approaches to measurement. All psychometric practitioners possess a specific psychometric assessment prerequisite, and while most are psychologists with advanced graduate training in psychometric assessments testing. Many work in human resources departments. Others specialize as learning and development professionals. Contact us now to help you find your right team members!

Looking to develop your abilities, seeking to advance to the next level of management or needing to lead employees through organizational change, pressure and budget cuts? Then the extensive Leadership Course (ILM Level 3 Award in Leadership and Management Skills) offered by Know How for Management Consulting is just for you.

The Leadership Course entails two units. Firstly, employees will understand leadership styles in addition to leadership qualities and reviewing their own leadership potential. Furthermore, this Leadership Course provides individuals with the opportunity to enhance problem solving skills and make more efficient decisions for the benefit of the organization. In addition to this, the Leadership Course (ILM Level 3 Award in Leadership and Management Skills) will aid individuals to effectively describe a problem, its nature, scope and impact. Another advantage of this Leadership Course is that individuals will be confident in evaluating all the possible options to make a decision. This is a distinctive skill which is needed in today’s competitive organization. In addition, employees will be more capable in monitoring and reviewing the implementation and communication of decisions.

The duration of the ILM Level 3 Award in Leadership and Management Skills course is 18 Guided Learning Hours excluding assessment time that is to be completed within one year. This is a work-based assignment, which includes short questions and answers. To qualify for this engaging and useful Leadership Course, participants will be either practicing or aspiring managers. There are no formal educational requirements, however learners should have a background that will enable them to get the best out of the programme and benefit from what it offers them.

BULATS English assessment

Effective communication skills are essential for the success of any organisation. Many leading businesses around the world have already discovered that using BULATS English assessment is the most effective way to assess language skills in the workplace.

Using BULATS English assessment as a tool for recruiting, language auditing or staff development and training, can help you:

Develop a competitive workforce that is confident communicating in international business environments. The BULATS English assessment enables your organisation to test employees individually or audit the skills of whole departments. Results are delivered quickly, reliably and accurately.

The success and growth of the BULATS English assessment has helped make it one of the most recognised and accepted business English tests in the world.

Most importantly, BULATS English assessment can help you stay ahead of your competition by improving your organisation’s overall communications

Why Use Psychometric Testing in Recruitment?

The word psychometric basically refers to the measurement of the mind. Unlike facets such as education, skills, experience, appearance and punctuality, the behavioural traits and personality of a candidate can be much more difficult to assess during an interview.

Some employers choose to use psychometric testing during their recruitment process to help give a better overall evaluation of a candidate and hopefully secure the best fit for the role. There’s some debate over the value of psychometric testing, but those who use it believe that it can give a more objective overview of a candidate’s character, strengths, weaknesses and working style. Typically, a psychometric test will never be used in isolation, but as one component of a wider, integrated evaluation strategy.

For employers, psychometric testing could help to gauge the future performance of a candidate and hopefully improve employee retention by making successful hiring decisions.

How psychometric testing aids recruitment decisions

Psychometric testing can measure a number of attributes including intelligence, critical reasoning, motivation and personality profile. An interview process can be fairly subjective and although employers will normally assess skills and experience fairly accurately, much can still be left to gut instinct regarding aligned values.

A psychometric test aims to provide measurable, objective data that can give you a better all-round view of a candidate’s suitability. It could be argued that psychometric testing offers some ‘scientific’ credibility and objectivity to the process of recruiting. It perhaps provides a more fair and accurate way of assessing a candidate, as all applicants will be given a standardised test.

Traditionally, these tests have taken the form of pen and paper, multiple choice questionnaires, but increasingly they’re moving into a digital realm. This means they can be quick and easy to integrate into any stage of the process.

Some organisations often favour psychometric testing as a way of screening (and subsequently eliminating) large amounts of candidates at the start of a recruitment drive. In this case, psychometric testing could help to drastically reduce the hiring manager’s workload, as it helps to swiftly identify a smaller pool of suitable applicants who have the potential to perform well in the later stages of interview.

Verbal and numerical testing

This method is used to give an indication of a candidate’s ability to process both verbal and numerical information while working to a time limit. These tests are conducted either prior to or on the assessment day, on or offline.

What do they measure?

There are different types of tests, but generally they’ll be used to measure how people differ in their motivation, values, priorities and opinions with regard to different tasks and situations. In terms of personality, the tests can give an indication of the working style favoured by a candidate and how they interact with both their environment and fellow workers.

The tests are helpful at analysing the more ‘hidden’ traits of an individual. Formal education and past experience will not always provide a clear, up-to-date assessment of these personal skills. Aptitude tests, for example, could help to provide a better, more realistic and current view of a candidate’s abilities than a formal certificate of education.

Appropriate allowances would be applied for those candidates requiring reasonable adjustments or for whom English is not their first language.

Attending and participating at the Fundraiser for the Future Center for Special Needs

Know How for Management Consulting (Know How Training) will be attending and participating at the Fundraiser for the Future Center for Special Needs.

The event will commence March 19, 2013 at the Jordanian Ambassador’s residence. Know How Training will participate by showcasing Play Attention and allowing participants to test their attention in real-time! Please join us to make a difference.